Customer Success Manager

Customer Success Manager
Empresa:


Puestos Vacantes:
2

Jornada Laboral:
Completa

Customer Success Manager

Detalles de la oferta

We are looking for a skilled Customer Success Manager (REMOTE) to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

Things you will be involved in:

+ Maintain high customer retention, customer satisfaction and monitor customer complaints, if any
+ Analyze customer behaviour and product usage
+ Keep records of all Customers suggestions and complaints, if any
+ Use consistent follow-up email templates to onboard and setup new customers
+ Qualify new users via phone calls/email/social media and schedule product demos
+ Qualify inbound leads via phone calls/email/social media and schedule calls/demos
+ Daily lead development with research via social media/internet
+ Daily CRM tasks with lead nurturing and personalized emails
+ Prepare customer satisfaction reports


About YOU: A self-starter with an interest in the marketing or high tech sector, a problem solver and strategic thinker with a customer first mentality, and a proven track record in delivering exceptional customer support. Your skills and accomplishments to date should include the following:
+ ability to identify clients needs and requirements to promote company’s solutions
+ experienced in problem-solving
+ strong interpersonal skills with aptitude in building relationships with clients
+ BS/BA in marketing, business administration, IT or relevant field
+ Experienced in B2B sales or customer care
+ Experienced using SaaS products
+ English Writing & Speaking Skills - fluently is a must



Why to choose to work with us:

+ Own product: your impact is visible and measurable
+ Latest integrations used (Slack, Intercom, Salesforce and many more)
+ Inspirational Team
+ Interesting cases to solve
+ Continuously personal development
+ Great experience (interaction with great people all over the world)


Nivel Jerárquico: Empleado


Área:

  • Atención al Cliente / Atención al Cliente
  • Marketing – Publicidad / Desarrollo de Producto / Marca

Requisitos


Conocimientos:

  • CRM (Customer Relationship Management)
  • e-Commerce
  • Marketing directo
  • Desarrollo de Producto


Estudio Mínimo Necesario: Universitario Completo

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