Customer Success Associate

Flamingo is a Resident Retention Platform. We help large apartment companies quickly boost their resident retention with an all-in-one platform. You can learn more about us here: https://getflamingo.com/ Flamingo's platform has 2 parts: 2-Sided Marketplace: Flamingo recruited a network of thousands of event hosts (e.g. caterers). Property managers can create an account and quickly start booking events.Enterprise Software Platform: Apartment operators pay Flamingo a per unit per month fee for Flamingo's full platform or for just the parts they they need.We are looking for Customer Success Associate to help with the following things: Improve Marketplace Conversion Rate of Marketplace Accounts from Account Creation > First Event Book > Repeat Booking > Marketplace SubscriptionOnboard new customers if they don't book first event within 7 daysImprove repeat bookings & get repeat bookings if someone stops bookingUpsell repeat bookers to get a subscriptionManage event customer service issues - e.g. reaching out to someone that left review of 3/5 or lessManage Customer Success of VIP Event Marketplace Partnerships AccountsEnsure 100% onboarding and training of their buildingsOrganize Quarterly Employee Engagement EventsProvide meaningful updates to decision makersDrive upsells to event subscriptionsApp Set Up & Quality Assurance of New App AccountsWork with customers to get their app fully set up to ensure successful adoptionComplete basic customer training and education for platform navigationMonitor customer software use and take action to ensure 100% of customers are benefiting from the platformProcess ImprovementIdentify and implement process improvement projects that improve efficiency, conversions, customer satisfaction, and revenueIdentity and recommend platform improvements that improve efficiency, conversions, customer satisfaction, and revenueOther ResponsibilitiesInbox ManagementAccounts Receivable ManagementInsurance Compliance Management for Marketplace AccountsGenerate Google and G2 Reviews from happy marketplace customerOther things that come upIdeal Candidate Full English FluencyExperience working in startup and remoteIndependentAnalytic and self drivenCollege Educated
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